Last Updated: May 26, 2026
Expat Properties ("we," "us," "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our website and services ("Services"). It also outlines your rights regarding your personal data. By using our Services, you agree to the collection and use of your data as described in this policy.
1. Data We Collect
1.1 Personal Data
We collect personal data that you provide to us directly, such as:
• Contact Information: Name, email address, phone number, and postal address.
• Account Information: Username, password, and other account details.
• Property Listings Information: Details you provide when listing a property, including property descriptions, photos, and location.
• Payment Information: Billing details and payment method, if applicable.
• Communications: Any information you provide when contacting us, such as inquiries or feedback.
1.2 Automatically Collected Data
We automatically collect certain data when you use our Services, including:
• Device Information: IP address, browser type, operating system, and device identifiers.
• Usage Data: Pages viewed, time spent on our website, and links clicked.
• Cookies and Tracking Technologies: Information collected through cookies, web beacons, and similar technologies.
2. How We Use Your Data
2.1 Providing Services
We use your personal data to:
• Facilitate property transactions and communications between buyers and sellers.
• Provide customer support and respond to your inquiries.
• Process payments and manage billing.
2.2 Improving Services
We use data to:
• Analyze usage and trends to improve the performance and functionality of our website.
• Personalize your experience by showing relevant content and property listings.
• Conduct market research and surveys to better understand our users' needs.
2.3 Marketing and Communications
With your consent, we may use your data to:
• Send you promotional emails and newsletters about our services and offers.
• Notify you about changes to our services, policies, or terms.
2.4 Legal Compliance
We may use your data to comply with applicable laws and regulations, including responding to lawful requests and legal processes.
3. Cookies and Third-Party Tracking Technologies
3.1 Cookies
We use cookies to enhance your experience on our website. Cookies are small text files that are stored on your device. We use the following types of cookies:
• Essential Cookies: Necessary for the operation of our website and services.
• Performance Cookies: Collect information about how you use our website, such as pages visited and any errors encountered.
• Functional Cookies: Remember your preferences and personalize your experience.
• Marketing Cookies: Track your browsing habits to deliver targeted advertising.
3.2 Managing Cookies
You can manage your cookie preferences through your browser settings. Please note that disabling cookies may affect the functionality of our website.
3.3 Third-Party Tracking and Marketing Services
We use third-party services to collect and analyze data about your use of our website, and to manage our marketing communications. These services may use cookies and similar technologies. The third-party services we currently use include:
• Google Analytics for website usage analytics. You can opt out by adjusting your browser settings or using the Google Analytics Opt-out Browser Add-on.
• Klaviyo, Inc. (United States) for email marketing and customer relationship management. When you submit a form on our website (such as a property enquiry, viewing request, valuation request, newsletter signup, or general contact form), the information you provide is sent to Klaviyo so we can respond to you and, where you have consented, send you relevant communications about our services. Klaviyo's privacy policy is available at https://www.klaviyo.com/legal/privacy/privacy-notice.
4. Data Sharing and Disclosure
4.1 Service Providers
We may share your personal data with trusted third-party service providers who assist us in operating our business, such as website hosting providers, lead management platforms, customer relationship management platforms, email marketing services, and payment processors. These providers are required to process your data only on our behalf and in accordance with our instructions. Our principal service providers include:
• Property Webmasters Ltd (United Kingdom) — website hosting, lead management, and account services.
• Klaviyo, Inc. (United States) — email marketing platform and customer database.
• Google LLC (United States) — website analytics.
These providers may store and process your personal data outside of Costa Rica. See Section 7 (International Data Transfers) below.
4.2 Legal Obligations
We may disclose your personal data if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
4.3 Business Transfers
In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal data may be transferred to the new owner.
5. Data Storage and Security
5.1 Data Storage
We store your personal data on secure servers located in Costa Rica or other jurisdictions that ensure an adequate level of data protection. We retain your data for as long as necessary to provide our services, comply with legal obligations, or resolve disputes.
5.2 Security Measures
We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. These measures include encryption, access controls, and regular security assessments.
5.3 Data Breach Notification
In the event of a data breach that may affect your rights and freedoms, we will notify you and the relevant supervisory authority as required by applicable law.
6. Your Rights Regarding Your Data
6.1 Access
You have the right to request access to the personal data we hold about you. We will provide you with a copy of your data in a structured, commonly used, and machine-readable format.
6.2 Correction
You have the right to request the correction of inaccurate or incomplete personal data. We will promptly update your data upon request.
6.3 Deletion
You have the right to request the deletion of your personal data under certain circumstances, such as when the data is no longer necessary for the purposes for which it was collected or when you withdraw your consent.
6.4 Data Portability
You have the right to receive your personal data in a portable format and to request the transfer of your data to another service provider where technically feasible.
6.5 Objection to Processing
You have the right to object to the processing of your personal data, particularly for direct marketing purposes. We will cease processing your data unless we have compelling legitimate grounds for the processing.
6.6 Withdraw Consent
If we rely on your consent to process your data, you have the right to withdraw your consent at any time. This will not affect the lawfulness of processing based on consent before its withdrawal.
6.7 Lodging a Complaint
If you believe your rights have been violated, you have the right to lodge a complaint with the relevant data protection authority in Costa Rica.
7. International Data Transfers
Your personal data may be transferred to, and processed in, countries other than the country in which you are resident, including the United States and the United Kingdom, where our principal service providers are based. These countries may have data protection laws that differ from those of Costa Rica or your country of residence. Where required by applicable law, we rely on appropriate safeguards (such as standard contractual clauses) to ensure that your personal data is treated securely and in accordance with this Privacy Policy. By using our Services or submitting a form on our website, you acknowledge that your personal data may be transferred to and processed in these jurisdictions.
8. Children's Privacy
Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal data from children under 18. If we become aware that we have collected personal data from a child under 18, we will take steps to delete such information.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any significant changes by posting the new Privacy Policy on our website and updating the "Last Updated" date. Your continued use of our Services after the changes take effect constitutes your acceptance of the updated Privacy Policy.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Expat Properties
Email: info@expatpropertiescr.com
Phone: US: 703-789-7560 | Costa Rica: 506 6026 9851
